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IT Help Desk
As your business evolves, technical challenges grow more complex — and resolving them quickly becomes critical. Too often, employees spend valuable time troubleshooting issues instead of focusing on what they do best.
Our Help Desk service is built to keep your team productive. Whether it’s a software glitch, hardware failure, or a configuration issue, we respond fast, communicate clearly, and resolve efficiently.
We don’t just log your ticket and pass you along. From the first call or message, our technical specialists take charge — keeping you informed at every step, with clear timelines and rapid resolution.
Key Benefits:
Guaranteed response times, based on a customized SLA
Direct technical support – urgent fixes, troubleshooting, and guidance
One point of contact – no confusion, no hand-offs
Real-time updates – always know the status of your request
Access to our knowledge base – to solve recurring issues faster
Flexible delivery – tailored to your business size and workflow
Need fast, reliable IT support?
Get in touch today and let our team keep your business running smoothly.
Email: office@upnet.md
Tel: +37360721757
System Administration
Your business depends on a stable, secure, and well-maintained IT environment. Our System Administration service ensures your servers, networks, and user systems run reliably — day after day.
We handle everything from setup and configuration to updates, backups, and troubleshooting. Whether you’re running Linux, Windows, or hybrid infrastructure, our team proactively manages your systems so you can focus on your core business.
Key Benefits:
Server installation, configuration, and optimization
User and access management (Active Directory, permissions)
Patch management and regular system updates
Backup strategy and disaster recovery readiness
Monitoring, alerts, and issue resolution
Support for on-premises, virtualized, or cloud infrastructure
Need fast, reliable System Administator?
Get in touch today and let our team keep your business running smoothly.
Email: office@upnet.md
Tel: +37360721757
Infrastructure Monitoring
In today’s digital environment, every second of system downtime can mean lost productivity, missed opportunities, or even reputational damage. Our Infrastructure Monitoring service ensures that your critical systems — servers, networks, applications, and cloud resources — are continuously observed, analyzed, and protected.
We detect anomalies and potential failures in real time, enabling swift intervention before issues escalate. With automated alerts, performance metrics, and historical insights, we help your business stay ahead of IT problems — not behind them.
What We Monitor
Server health and performance (CPU, RAM, disk, services)
Network availability and bandwidth usage
Cloud infrastructure metrics and integrations
Application responsiveness and error rates
Backup jobs and scheduled tasks
Security and intrusion indicators
Key Benefits
Proactive issue detection — solve problems before they impact users
24/7 system visibility — via dashboards and alerting tools
Faster incident response — with clear root cause insights
Reduced downtime — through early intervention
Historical analytics — for capacity planning and SLA tracking
Get in touch today and let our team keep your business running smoothly.
Email: office@upnet.md
Tel: +37360721757
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